Shipping policy

Providing a clear Shipping Policy is vital for building trust, especially since Print on Demand (POD) businesses like Merch by Human involve a specific production phase before items are shipped. Based on analytics showing traffic from the United States and China, this policy must address international shipping professionally.

Here is the draft you can copy and paste into the empty field shown in your screenshot:

Shipping Policy - Merch by Human

At Merch by Human, we create unique, made-to-order products. This means your items are printed specifically for you once an order is placed.

1. Production & Processing Time

  • Because each item is custom-made, please allow 2–7 business days for production before your order is shipped.

  • Orders placed on weekends or holidays will begin processing the next business day.

2. Shipping Estimates Shipping times vary depending on your location and the specific product. Once shipped, here are the estimated delivery times:

  • United States: 3–7 business days.

  • International: 10–30 business days (depending on the destination country and customs processing).

Please note: These are estimates, and actual delivery times may vary due to carrier delays or customs.

3. Tracking Your Order

  • Once your order has been handed over to the carrier, you will receive a shipping confirmation email containing a tracking number.

  • Please allow 24–48 hours for the tracking information to update.

4. Customs, Duties, and Taxes

  • Merch by Human is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Incorrect Address

  • Please double-check your shipping address during checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.

  • If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend the item.

6. Lost or Damaged Packages

  • If your item arrives damaged or is lost in transit, please contact us with your order number and photos of the damage so we can assist you with a replacement.